1 Fields Park Road, Cardiff CF11 9JP
02920 343777
Academy / Life Here
Job adverts are usually vague on purpose. Here is the real shape of a day, what you get paid, and what happens after eighteen months.
A day on the round
Load up, check the day sheet, find out if anything has changed overnight. Keys signed out. Ten minutes, no drama.
The family have had their breakfast and are heading out. Once they have gone, the whole home is reset: beds, kitchen, bathrooms, laundry on. Never while they are still eating. This is the service we are known for.
A weekly Gold service. Full clean, laundry taken through to finishing, and a written note left for the client about anything they should know.
A proper break, not eaten standing up. If you are under 18 you get at least 30 minutes and we hold you to taking it.
This is where you learn the interesting things. Stone worktops one week, wardrobe rotation the next, silverware before a dinner party.
Equipment cleaned and packed away, keys accounted for, day sheet completed. Your mentor gives you two minutes of feedback — one thing that went well, one thing to work on.
You head home from the last property. Your evening is your own — no split shifts, and nobody here works after 6pm.
Pay & conditions
You are employed on a contract with real hours from day one. You are paid at least the National Minimum Wage for your age band, which is set by law and reviewed every April. Your rate rises as you move up the Standard, and we tell you the figure for the next stage before you get there.
Regular, daytime, and agreed in advance. If you are under 18 the law caps you at 8 hours a day and 40 hours a week, and we build your rota around that rather than pushing at the edges of it. Nobody at the Academy works after 6pm.
Full statutory holiday entitlement from your first day, and statutory sick pay if you need it. You are an employee, not a self-employed contractor — that distinction matters more than people realise.
Uniform, all equipment and products, your certification costs, travel between homes during the working day, and a phone contact for your supervisor that you are actively encouraged to use.
Being able to drive is a real benefit here, and we would encourage you to get your licence. If you are learning we will fit your rota around lessons and tests, and once you reach Gold we can contribute toward the cost. That contribution sits under a written training agreement, so part of it is repayable if you leave within twelve months of us paying it.
Automatic enrolment once you are eligible, with our contribution on top of yours. Nobody thinks about this at seventeen. Your forty-year-old self will be pleased you did.
Exact rates for the current intake are confirmed in writing before you accept an offer, and are never below the statutory minimum for your age. Ask us for the current figures at any point — we will tell you straight away.
The team
You will not be a number here. Everyone knows everyone, the owner will know your name within a fortnight, and if something is wrong you can say so to the person who can actually fix it.
The flip side is that there is nowhere to hide. If you do not turn up, three families notice by nine o’clock. We are honest about that, because the people who thrive here rather like it.
How we behave
Six lines. Every person here signs up to them, from the newest trainee to the owner.
Afterwards
Some people build a career with us. Some use the qualification as a passport. Both are fine, and we will write you a proper reference either way.
Running a team of your own here, holding the standard and training the people coming up behind you.
The office side — scheduling rounds, quoting new homes, managing the relationship with clients.
Executive housekeeping is a recognised profession in luxury hospitality, in Wales and well beyond it.
Qualify as an assessor and teach the craft formally. Several routes open up once you hold the certification.
You will have learned pricing, standards, client care and quality control from the inside. Some of our best people have gone on to do exactly this.
Punctuality, discretion, working unsupervised to a standard. Those transfer to almost any job you will ever apply for.
Come and look
Before you commit to anything, come out on a round for a morning and see whether it suits you. It is paid, and there is no obligation on either side afterwards.
